Introduction
At Koushilya Classes, we strive to provide the highest quality coaching services to our students. We understand that sometimes our services may not meet your expectations. This Refunds Policy outlines the process, conditions, and timeframes for requesting a refund for our services. Our goal is to ensure a fair and transparent process for both our customers and our business.
Eligibility for Refunds
Service-Based Refunds
Refunds for our coaching services are available under the following conditions:
- Refund requests must be made within 14 days of purchase.
- No lessons or materials have been accessed or utilized.
- The request is made in accordance with the process outlined below.
Initiating a Refund
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Customer Support: Email us at [email protected] with the subject line “Refund Request” and provide your full name, contact information, and the details of the service purchased.
- Refund Request Review: Our customer support team will review your request within 7 business days and confirm whether your request meets the eligibility criteria.
- Refund Confirmation: If your request is approved, we will process your refund within 14 business days from the date of approval.
Required Information
When requesting a refund, please ensure you provide the following information:
- Full name
- Contact information (email and phone number)
- Order or transaction number
- Date of purchase
- Reason for requesting the refund
Refund Process and Timeframes
Processing Time
Once a refund request is approved, the processing time is as follows:
- Initial Review: 7 business days to review and confirm eligibility.
- Refund Processing: 14 business days to process the refund once approved.
Refund Method
Refunds will be issued to the original payment method used at the time of purchase. Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Fees and Costs
Administrative Fees
No administrative fees will be charged for processing a refund request. However, any non-refundable transaction fees charged by third-party payment providers will be deducted from the refunded amount.
Cost of Services Rendered
If any lessons or materials have been accessed or utilized, the cost of these services will be deducted from the refundable amount. This includes any pro-rated charges for partially used services.
Special Conditions
Exceptional Circumstances
In exceptional circumstances where our services are not delivered as promised due to unforeseen issues on our part, we may provide a full refund regardless of the standard conditions. Such cases will be reviewed on a case-by-case basis.
Non-Refundable Services
Certain specialized services, such as one-on-one tutoring sessions or custom-tailored programs, may have separate refund policies. These will be clearly communicated at the time of purchase.
Contact Information
For any questions or assistance regarding our Refunds Policy, please contact our customer support team:
Koushilya Classes
5/7 Shakurpur Nilmatha, Lucknow
Email: [email protected]
Changes to This Policy
We reserve the right to update or modify this Refunds Policy at any time. Any changes will be effective immediately upon posting on our website. You are encouraged to review this policy periodically to stay informed of any updates.
Date of Last Update: 17th June 2024
This Refunds Policy aims to be fair, transparent, and user-friendly, ensuring that customers of www.koushilyaclasses.com are aware of the process and conditions for obtaining refunds, while also protecting the interests of Koushilya Classes.